Returns & refunds policy

It is possible to return a purchase for a refund within seven days of receipt if the purchase is not as described.

The deadline for informing us that you wish to return a purchase is two days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To obtain a refund, you must inform us of your decision by emailing paul@paulshain.art a clear statement of why you are requesting the refund. Do not ship the goods until we agree to the return and refund.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• You must inform us of the reason for the return no later than two days after you receive the goods.

• We must agree to the return of the goods.

• You must ship the goods within seven days of your receipt.

• We must receive the returned goods within 30 days of your receipt.

• The goods are in the original packaging and condition.

• Goods made to your specifications or personalized cannot be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Please note that the colors of the products in the photographs on our website will not necessarily be rendered exactly on your monitor or in our photograph but should be close.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

PAUL SHAIN ART LLC
2315 COMMERCE ST STE 11
HOUSTON TX 77002-2366
USA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were identified as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.

If the goods were not identified as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Paul@PaulShain.Art.